Management of Processes by Coaching (MPC™) Book

« Learning to Cope with Complexity in a Globalized Economy »

Present-day managers are confronted to a severe crisis. The company is threatened by disorganization and dehumanization. Bearings are falling apart...Is it a fatality?...

This book aims to tackle this issue. It is made up of two parts. The first part consists in an analysis of the environment and of the challenges managers are facing. The second part introduces Management of Processes by Coaching (MPCTM) (concept, values, goals, structure and tools) that puts the human back to the center of every project. The manager thus becomes a pilot and a coach.

Although this book is written for managers, MPC™ can actually be used by everyone. It is interactive and allows for self-coaching.

Liliane Held-Khawam is an Economist. She founded Pro Mind Consulting in 1989, with the motto "developing the organization by developing the human ".

Unit price: CHF 58 + postage costs
The profits generated by the sales of this book are given to a charity.


PART I: The Loss of Managerial Bearings
1. The Evolution of Markets
2. The Explosion of the Professional Environment
3. The Acceleration of Change

PART II: The Hardships of Present-day Management
4. The Trouble Caused by Economic Markets
5. The Danger of Reengineering Processes
6. A Few Organizational Issues
7. The Human Factor at the Heart of Organizational Tensions
8. Blockages
9. The Questioning of Competitiveness

PART III: MPC™ Bearings
10. MPC™ Basics
11. A Global Steering for a Global Market
12. MPC™ Complementary Objectives

PART IV: Setting Human Competencies Free
13. The Assessment of Competencies
14. Development and Health
15. The Role of the Manager
16. The Manager’s Criteria of Success

PART V : Setting Up a Project
17. The Assessment of the Mission
18. The Assessment of the Pilot’s Competencies
19. The Structuring of the Project
20. A Few MPC™ Tools